FREQUENTLY ASKED QUESTIONS

  • The Leadership Conference is a unique opportunity for leaders in every sphere – across contexts, traditions, generations, and cultures – to gather as one, encounter Jesus, and be filled with the Holy Spirit. We believe that Christ centred leadership has the power to change lives and transform the world. 

  • 3- 4 May 2027 at the Royal Albert Hall in London, UK 

    ROYAL ALBERT HALL  
    Kensington Gore  
    London 
    SW7 2AP 

  • Ticket prices vary and range from £85 – £570. 

  • Please find included here a selection of possible Accommodation options (to suit varying tastes and budgets) that are in the vicinity of the conference venue. 

    Please refer to the Transport for London website (www.tfl.gov.uk) for further assistance with public transport. 

    Please note that prices & availability are approximate and subject to vary on different dates and seasons. 

  • If you are travelling from overseas to attend LC27, we advise that you check this link to see if you will need an Electronic Travel Authorisation to enter the UK. 

  • The main programme and seminars held at the Royal Albert Hall will be interpreted into multiple languages. More details will be shared nearer the event date. 

  • The main programme and seminars at the Royal Albert Hall will be offered with BSL interpretation. If you require BSL, please reach out to us at leadershipconference@alpha.org when booking. 

  • If you have any specific accessibility requests (e.g. being seated on an aisle seat for easy access to an exit), please reach out to us at leadershipconference@alpha.org when booking. Delegates will be readmitted if they leave for sensory breaks throughout the session, and we will have ear plugs available for those delegates who require them. Please be aware that the event will likely have bright, concert-style lights, especially during worship.  

  • The band of ticket that you purchase will dictate where you will be sitting during the conference. If you purchase a ticket in band A, B or C, you will be allocated a specific seat for the duration of the event. Groups within the same booking reference will be allocated seats together.  

    Band D tickets have unreserved standing space only.  

    If you suffer from vertigo or a fear of heights, we recommend that you purchase a band A ticket as these are lower down in the venue.  

  • If you have booked on to a previous Leadership Conference or Alpha Event the website will remember your email address and might ask for a password. Please click on Forgot Password and follow the on-screen instructions. To amend your booking, please use the amendment link in your confirmation email. 

  • This is usually because the band selected is now sold out. If you are making a new booking, please select another band. If you are amending an existing booking, please create a new booking with a different email address to continue. 

  • It’s not possible to book delegates in your group booking into different seating bands. If you require delegates within your booking to be seated in another band, please complete a separate booking, with a different email address. 

  • If you cancel on or before 30th September 2026, you’ll get a full refund for your cancelled Ticket(s);  

    For cancellations between 1st October 2026 and 31st December 2026 (inclusive), you’ll be charged a 50% cancellation fee, so only half the price of your cancelled Ticket(s) will be refunded; and  

    If you cancel on or after 1st January 2027, you’ll incur a 100% cancellation fee and no refund will be given.  

    If you would like to cancel your LC27 booking, please contact leadershipconference@alpha.org. 

    Please find the section of our Terms and Conditions regarding refunds below. A full copy of the Terms and Conditions can be found here. 

  • No, we do not offer one-day tickets.

  • It is not possible to book for a seminar. These are on a first come, first-serve basis during the event.

  • Lead bookers will be emailed all tickets in their booking(s) as e-tickets unless we notify them otherwise. If you have not received your e-ticket(s) by 23rd April 2027, please email leadershipconference@alpha.org. 

  • For safety reasons, there are no facilities to store luggage at the Royal Albert Hall, so please do not to bring your luggage with you to the Royal Albert Hall. Also there will not be the back-up option of storing your luggage at any of the HTB church locations.  

    If needed, we suggest you look at other options such as leaving your luggage in a safe place at your accommodation, at a friend’s place, or consider whether there are nearby luggage storage places that you can book in advance, such as Stasher, Luggage Hero, Radical Storage. 

  • The event is not suitable for children under the age of 13. Tickets for children aged 13 to 17 years must be purchased on their behalf by a parent/guardian.

  • Alpha International is committed to safeguarding as an integral part of its ministry and mission, promoting a safe culture and the welfare of every child, young person, and adult. We believe that no person should be subjected to harm or abuse. As such, Alpha International has robust safeguarding policies, procedures, and guidelines in place to ensure good practice. 

    Alpha International is committed to promoting a safe environment and culture and responding promptly to every safeguarding concern or allegation raised to our attention. 

    Please report all safeguarding concerns to the Leadership Conference Safeguarding Adviser at safeguarding@alpha.org. Alternatively, you can report a concern to the Church of England National safeguarding team at safeguarding@churchofengland.org.  

  • The Royal Albert Hall is unable to store e-bikes, e-scooters and e-unicycles, or any Lithium-Ion batteries. Please do not bring these with you when visiting the Hall.

  • The Royal Albert Hall requires all guests to remove personal belongings from boxes & auditorium during break periods. During the lunch and evening breaks, you will need to take all your items with you. We recommend bringing only items you’d be happy carrying with you during these times. Thank you for your understanding! 

  • For customers attending events at Royal Albert Hall, there are usually some free parking spaces for Blue Badge holders at 1851 Place, which can be reserved, subject to availability. To book a space, please have your vehicle registration number to hand and phone Royal Albert Hall Access Line on +44 (0)20 7070 4410.

     

    To access 1851 Place, you enter via Bremner Road from Queen’s Gate. The accessible parking is usually located outside Door 8, which has ramped access to the building and usually opens two hours before the start of the performance. 

     

    When you arrive, please show your Blue Badge to the staff at the barrier, who will confirm the reservation. On rare occasions, Royal Albert Hall may not be able to offer any Blue Badge parking if all spaces have been reserved or due to event requirements. Information about roadside Blue Badge parking bays can be found on the Westminster City Council parking website. 

  • To help keep everyone safe and ensure events run smoothly, we, the Venue Owner, or the seminar venue may introduce additional entry requirements, safety measures, or policies from time to time. These may reflect government guidance, legal requirements, or other health, safety, and security considerations.

    If there are any important updates, we’ll contact you by email as soon as reasonably possible. We appreciate your cooperation with any applicable measures.